RETURNS & EXCHANGES

STOCK ITEMS

We truly hope that you love your purchase from us, however we do understand that sometimes you might need to return or exchange the items.   For stock products we have a no quibble return policy.  If you want to return a stock item for any reason at all, please send an email to sales@scotchtweed.co.uk with the information as detailed below and we will confirm the address for you to send it back to us, unworn and preferably with all labels still attached.  Items must be returned within 30 days.  Within 7 days of receiving the return we will exchange or refund the item, stock permitting.  This policy also applies to sale items.  Shipping charges will not be refunded unless the item is faulty or damaged.  You have 30 days from taking ownership of the product (this could be the date of purchase or the date it was delivered to you - whichever is the later) to claim a refund if it is faulty.  After this time you must give us the opportunity to repair or replace the item before you can claim a refund

MADE TO ORDER/CUSTOM/ITEMS MADE TO YOUR SPECIFICATIONS

You will not have any right to cancel a purchase for the supply of goods, made to your specifications or clearly personalised. These items are non-returnable unless the item is faulty or made to the incorrect measurements.  You must give us the opportunity to adjust, repair or replace faulty or incorrect items before you can claim a refund. We provide detailed measuring guides to help you make sure you measure correctly and welcome any additional measurements or information if you are an unusual shape, or want something slightly different. Please contact us if you need any assistance or advice.  We can help explain to you how to measure and can demonstrate via video call to help ensure you measure correctly, however the responsibility for taking correct measurements lies with you and these items are non returnable.  We are happy to assist with alterations but there will be a charge for this service

We are unable to accept returns on cut lengths of fabric.  Please order a swatch prior to ordering large quantities of fabric if you want to check colours and quality

We are always interested in your feedback so please provide any extra detail on your returns email that you think might help us to improve our products and service

RETURNS PROCESS & AUTHORISATION

Please send us an email to sales@scotchtweed.co.uk containing all of the information requested below to receive authorisation to return your items.  This allows us to request additional information or photos to ensure we offer the best solution if your items aren't quite right.  We will reply within 24 - 48 hours of receipt of the email.

We can extend the returns policy at our discretion if you are unable to return the items within the 30 days returns period.  Please call our Customer Service Team on 0808 178 5498 (outwith UK +44 8081785498) for authorisation to do this.  Orders placed between November 1st and December 31st will have an extended retunrs period to 90 days to cover gift purchases over the festive period

EXCHANGES

If you are exchanging an item you will have to pay for the return postage yourself, we will take care of the standard postage cost for the replacement item.  If you are exchanging for something cheaper than the original item ordered we will of course refund the price difference.  If the exchange is for a more expensive item we will contact you to confirm how you wish to pay the extra payment

RETURNS ADDRESS

Once your return has been approved we will email you the address for the return.  Please email details as above for returns authorisation

HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?

We try to process returns as quickly as possible, and always within 7 days of receiving the returned items

ANY OTHER QUESTIONS?

Our Terms and Conditions pages give more detail or please contact us as we are always here to help!