SHIPPING & DELIVERY

WHERE DO YOU DELIVER?

We can deliver anywhere in the world.  We can also gift wrap and deliver gifts complete with your special message directly to the recipient's door

WHAT DOES IT COST AND HOW LONG DOES IT TAKE?

BREXIT UPDATE & DELIVERY TO EUROPEAN COUNTRIES

Since 31st December 2020 goods can no longer circulate freely between the UK and EU without customs declarations or controls. However do not worry as we will continue to deliver your parcels in exactly the same way. We have updated our systems to input all the relevant customs information required and will deliver your items with any duties or taxes already paid so there will be no unexpected fees or surprises

TRACKING INFORMATION

We will email you to confirm despatch of your parcel and which postal service we have used. Tracking information for your parcel can be found using dispatch date for your order can be found in your customer account, and once your order has been dispatched your customer account will be updated with this

MADE TO ORDER ITEMS

We have tried to make the timescale for made to order/custom orders. We can often make up more quickly on request.  Please contact us to check.  An express make-up fee may apply.

WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?

If you cancel your order within 7 days after the day you ger your goods and you cancel/return the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any) in accordance with Distance Selling Regulations.  If you paid for premium or express delivery, we will only refund the cost of standard delivery.  You will have to pay the costs of sending the order back to us.  We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods.