Terms & Conditions
Customer Service Information
1. Cancelled Orders
If you cancel your order within 7 days after you receive your goods, and you cancel the whole order, we will refund the postage and packing costs you paid as part of that order (if any) in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 7 days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).
2. Returns & Exchanges
For stock items we have a no quibble return policy within 30 days of receiving your goods. If you want to return the item for any reason at all please send it back to us, unworn, unused and preferably with all the labels still attached. Within 7 days of receiving the return we will exchange or refund it, stock permitting. This policy also applies to sale items.
You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised. These items are non-returnable unless the item is faulty or made to the incorrect measurements. We provide detailed measuring guides to help you to make sure you measure correctly and welcome any additional measurements or information if you are an unusual shape, or want something made slightly different. Please contact us if you need any assistance or advice.
We are unable to accept returns on cut lengths of fabric. Please order swatches prior to ordering large quantities of fabric if you want to check colours and quality.
You MUST notify us via email before returning ANY item, Please state in the email:
- Your name
- Order/Invoice Number
- Reason For Return
- Whether you would like an exchange or refund
We are interested in your feedback so please provide any extra detail on the returns form that you think might help us to improve our products and service. Please fill in the returns form enclosed with your parcel with your reasons for return or exchange, and details of the item you wish to exchange it for. If you have lost the returns form please email us and we will send a form out to you. If you are returning goods for refund or exchange please send them to:
24 Thornfield Avenue
Terms & Conditions
The terms and conditions apply to the use of the Scotch Tweed website. By placing an order with us, your agreeing to accept these terms and conditions. Please note, these terms and conditions can potentially change at any time, and its up to you to check these regularly before ordering products in case of any changes. If you do not agree with the terms and conditions set out below you should not use or access the website.
If you have any queries relating to our terms and conditions please contact the Customer Service team before placing an order.
1. General Information
Scotch Tweed is registered at 24 Thornfield Avenue, Selkirk, TD7 4DT. The following terms and conditions will apply between you and Scotch Tweed when you buy an item from Scotch Tweed. The terms do not affect your statutory rights.
Your contract for purchases made through www.scotchtweed.co.uk is with Scotch Tweed Ltd.
You must be 18 year old or older to use this site. If you are under 18 you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
You warrant that all details you provide to Scotch Tweed for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card, Paypal account or bank account you are using is your own and that there are sufficient funds in your account to cover the payment of the product(s) ordered.
You agree that email can be used as a long distance means of communication.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
Scotch Tweed reserve the right to end our agreement with you and to suspend or terminate you access to the site immediately and without notice if:-
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time-scale, enough information to let us check the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on Scotch Tweed.
2. Your Responsibilities
You agree if you break these conditions, or any liabilities are incurred arising out of your use of this website you will be responsible for the costs and expenses taht we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Every care has been taken to describe items as accurately as possible, however slight variations may occur due to the individual nature of some goods. Availability information for products is listed on each individual product description. If Scotch Tweed do not have enough stock to deliver the goods we will advise you of alternative options or the delay in re-stocking by email. The delivery timescales on made to order items are approximate and are provided on each individual product description. All the prices listed on scotchtweed.co.uk are correct at the time of entering the information, however, we reserve the right to change prices on any product at any time. Prices listed in alternative currencies are subject to fluctuations in currency and may change on a daily basis. All prices show include vat/sales tax at the current UK rate. Where applicable (ie. for customers with an invoice address outwith the UK & Europe) vat will be deducted at the checkout stage and detailed on your order confirmation. Payment will be taken in GB pounds sterling. Pricing shown in Euros and US Dollars is for guidance only and subject to fluctuations in currency. Scotch Tweed is not liable for any charges your credit card company or bank may make for overseas transactions. The purchaser will pay all ancillary costs over and above the price including delivery and local and regional customs duties and tariffs. No contract for the sale of any product will exist between you and Scotch Tweed until we accept you order. We will confirm the acceptance by sending you an email. This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reason why. We store the contract's content and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer log-in.
The delivery period is stated within which you will receive your order is approximate. For custom made items the make-up time is listed on the individual product pages. Goods will be sent to the address supplied by you in your order. During busy periods made to order items may take slightly longer than stated. If you have any concerns please contact our Customer Service Team.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend that you contact your local customs official for further information. Please note international shipments may be subject to cross-border inspections by custom authorities.
We accept payment via PayPal and Cheques (please note that payments by cheque must be in GB Pounds Sterling).
6. Cancelling an Order/Returns Procedure
If you haven't submitted an order, you may clear the items in your shopping basket at any time by clicking the 'Remove' button. If you have submitted an order but then wish to change or cancel it, please contact us as soon as you can, as orders move quickly through our warehouse and dispatch. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may have already been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this in the Returns & Exchanges section above. Once we've heard from you that you wish to cancel an order, any sum debited from your credit or debit card will be re-credited to that same card within 30 days of your order, providing the goods you return are in the same condition that they were when they were delivered to you. You will be liable to any charges incurred when returning the goods to Scotch Tweed, unless the return is as a result of an error on our part. If you are in the European Union and you cancel an order within 7 days after the day you receive your goods, and you cancel the whole order, we will refund you the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 7 working days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).
7. Contact Cancellation
You can cancel this contract if you so wish, provided that you exercise your right to do so within 7 working days after the day on which you receive the products. If you wish to cancel your order, please follow the procedure set out in our Returns policy. You must notify us of your cancellation in writing to Scotch Tweed, 24 Thornfield Avenue, Selkirk, TD7 4DT or via email
You may return items from stock sold by Scotch Tweed within 30 days from the date of dispatch for a full refund. Custom made items are non-returnable. For more information please refer to our Returns Policy above.
9. Exchange Procedure
Scotch Tweed will be happy to exchange for the same items most products that are damaged, faulty or incorrectly shipped through any circumstances that is our error within 30 days from the date of despatch, provided stock is available. For more information and information on our policy for made to order items, please refer to our Returns & Exchanges section above.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice,
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product. The products sold on the Scotch Tweed websites are provided for private domestic and consumer use only. Accordingly, we do not accept liability for indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Scotch Tweed. We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach of our secure computer system. We shall have no liability to you for any delay in the delivery of the products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, government actions and any other similar events. We make no warranty that the Website will meet your requirements, or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
All rights, including copyright, in the content of the Scotch Tweed web pages are owned or controlled by Scotch Tweed. In accessing Scotch Tweed web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Scotch Tweed web pages for any other purposes whatsoever without the prior written permission of Scotch Tweed.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Scotch Tweed products are those stated on Scotch Tweed websites. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
By placing an order with us you will be deemed to have read, understood, accepted and agreed to being bound by the foregoing terms and conditions of access. Governing Law & Jurisdiction Scottish Law applies to this contract. Those who choose to access this website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.